Clinical Application And Support Specialist

  • Full Time
  • South-East Asia
  • This position has been filled

TOMTEC IMAGING SYSTEMS GmbH

Clinical Application And Support Specialist

Job Description

We are looking for a clinical application and support specialist for our sales territory South-East Asia (includes Australia, New Zealand, Indonesia, Philippines, Thailand, Singapore, etc.). Ideally this person will be located in South-East Australia but willing to travel in the entire region. The job is home-office based.

Responsibilities

  • Local representative of TOMTEC covering mainly clinical application trainings to end-users and business partners but also help with first level support, troubleshoot and act as an interface to the TOMTEC support organization in Europe
  • Support the Area-Sales Manager in the region and deliver product demos to potential customers
  • Provide 1st level support (via phone, email, remote or onsite) for our maintenance contract customer
  • Attend and demonstrate products at trade shows in the Region
  • Support marketing activities in the region like follow up on mailings, help to prepare workshops, etc.
  • Contribute to TOMTEC Academy online education platform for customers in the Region
    Follow up with customers to determine customer satisfaction and usage of products
    Document and handle complaints and customer feedback in CRM
  • Maintain and advance knowledge of current trends in clinical echocardiography
    Assess how trends directly relate to our products
  • Work closely with product management in identifying future products and provide feedback on customer requirements

Your Profile

  • Bachelor’s degree in Medical Imaging / Cardiology or any other relevant medical field
  • Optimally professional experience as cardiac sonographer
  • Strong clinical background
  • Technical understanding and interest in software solutions and ability to analyze and solve technical problems
  • Autonomous, well organized, strong customer-orientation
  • Effective teaching, communication and presentation skills
  • Has affinity to sales
  • Flexibility and willingness to travel internationally

Please send your resume to:
GABRIELE SONNEMEYER
HUMAN RESOURCES
TOMTEC IMAGING SYSTEMS GMBH
Edisonstr. 6
85716 Unterschleißheim
e   bewerbung@tomtec.de

Previous Post Next Post